Team Capacity

Capacity is a unified CX Automation Platform built to help contact centers reduce costs, improve CSAT, and support both virtual and human agents with AI-powered efficiency.

Most Recent Articles

The Complete Guide to Knowledge Base Platforms (2026)

August 31, 2026 In 2026, 88% of contact centers report using some form of AI, but only 25% of those have…

Capacity Ranks No. 432 on the 2026 Inc. 5000

August 20, 2026 Capacity has been named No. 432 on the 2026 Inc. 5000, the annual ranking of the fastest-growing private…

Solving the Hunger Gap: Why Capacity and FoodBridge are Redefining Food Security

July 14, 2026 Capacity and FoodBridge launch the Hunger Relief & Social Equity Initiative to automate food bank workflows with Agentic…

Your data has the answers. Now you can just ask.

June 17, 2026 Capacity's AI Analytics Assistant lets contact center teams ask plain-language questions and get instant charts, dashboards and scheduled…

Capacity Named 8×8’s Global Technology Partner of the Year for 2026

June 16, 2026 8x8, Inc. has named Capacity their 2026 Global Technology Partner of the Year, recognizing excellence in contact center…

Conversation Analytics and CX: 2026 Guide

March 11, 2026 What is conversation analytics, and how does it help improve customer experience and operations in the contact center?…

What Are the Most Direct Causes of Customer Loyalty?

February 18, 2026 While the causes of customer loyalty can seem complex, they often come from experiences. Read to learn about…

Quality Assurance vs. Quality Control: the Difference for CX

February 18, 2026 Tracking and enhancing support quality helps boost CX and revenue. Learn the difference between quality assurance vs quality…

Call Center Automation: How to Improve Your Customer Service in 2026

February 16, 2026 Call center automation helps lower costs while enhancing customer and team experiences. Here's your guide to making the…

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

October 16, 2025 Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions.…

Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition

September 12, 2025 Capacity acquires KLaunch — its 13th acquisition since 2023 — deepening conversational AI coverage in government, healthcare, and…

Research & Insights Teams Lead the Way on Knowledge Management

May 5, 2025 Author: Scott Litman, Capacity SVP & Formerly Founder of Lucy In the two years since ChatGPT’s public debut,…