# Team Capacity

Capacity is a unified CX Automation Platform built to help contact centers reduce costs, improve CSAT, and support both virtual and human agents with AI-powered efficiency.

## Most Recent Articles

### [The Complete Guide to Knowledge Base Platforms (2026)](/content/learn/knowledge-base/knowledge-base-platform/index.html)
August 31, 2026
In 2026, 88% of contact centers report using some form of AI, but only 25% of those have…

### [Capacity Ranks No. 432 on the 2026 Inc. 5000](/content/blog/capacity-ranks-no-432-on-the-2026-inc-5000/index.html)
August 20, 2026
Capacity has been named No. 432 on the 2026 Inc. 5000, the annual ranking of the fastest-growing private…

### [Solving the Hunger Gap: Why Capacity and FoodBridge are Redefining Food Security](/content/blog/agentic-ai-for-nonprofits/index.html)
July 14, 2026
Capacity and FoodBridge launch the Hunger Relief & Social Equity Initiative to automate food bank workflows with Agentic…

### [Your data has the answers. Now you can just ask.](/content/blog/ai-analytics-assistant/index.html)
June 17, 2026
Capacity's AI Analytics Assistant lets contact center teams ask plain-language questions and get instant charts, dashboards and scheduled…

### [Capacity Named 8×8’s Global Technology Partner of the Year for 2026](/content/blog/8x8-partner-of-the-year/index.html)
June 16, 2026
8x8, Inc. has named Capacity their 2026 Global Technology Partner of the Year, recognizing excellence in contact center…

### [Conversation Analytics and CX: 2026 Guide](/content/blog/conversation-analytics/index.html)
March 11, 2026
What is conversation analytics, and how does it help improve customer experience and operations in the contact center?…

### [What Are the Most Direct Causes of Customer Loyalty?](/content/blog/causes-of-customer-loyalty/index.html)
February 18, 2026
While the causes of customer loyalty can seem complex, they often come from experiences. Read to learn about…

### [Quality Assurance vs. Quality Control: the Difference for CX](/content/blog/quality-assurance-vs-quality-control/index.html)
February 18, 2026
Tracking and enhancing support quality helps boost CX and revenue. Learn the difference between quality assurance vs quality…

### [Call Center Automation: How to Improve Your Customer Service in 2026](/content/blog/call-center-automation/index.html)
February 16, 2026
Call center automation helps lower costs while enhancing customer and team experiences. Here's your guide to making the…

### [Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition](/content/blog/capacity-acquires-creovai/index.html)
October 16, 2025
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions.…

### [Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition](/content/blog/blog-capacity-acquires-klaunch-conversational-ai/index.html)
September 12, 2025
Capacity acquires KLaunch — its 13th acquisition since 2023 — deepening conversational AI coverage in government, healthcare, and…

### [Research & Insights Teams Lead the Way on Knowledge Management](/content/blog/research-insights-teams-lead-the-way-on-knowledge-management/index.html)
May 5, 2025
Author: Scott Litman, Capacity SVP & Formerly Founder of Lucy In the two years since ChatGPT’s public debut,…