Live Chat

Instant Chat. Personal Support.

Instantly engage visitors, resolve issues and deliver seamless support.

Why this matters

Focus your agents’ time on the most important customer interactions that need personalized, hands-on support. Engage customers in real time with Live Chat.

Get the highlights

Seamless scalability

Handle spikes in demand without increasing headcount.

Lower costs

Cut operating costs by 30%, maximizing revenue with every call.

More conversions

Engage proactively to turn visitors into customers.

Capacity in numbers

20K+

Happy customers
1.5M+

Users who love us
36.3B+

Automated interactions

Explore the features

Live Chat Jump-In

Turn visitors into fans before they turn away

Proactively engage site visitors to answer questions, offer support and improve conversions.

Seamless Escalation to Helpdesk

AI when you want it, humans when you need them

Easily transfer chats to live agents with full context & conversation history.

Automations and Actions

Moments that matter

Capture prospects’ attention at the perfect time with proactive chat notifications.

AI Agent Assist

Help at your fingertips

Live chat agents are enabled with real-time agent assist suggestions from Capacity’s Knowledge Base.

Cobrowse

See what they see

During a live chat, securely see the user’s screen to understand the issue and resolve it faster.

Real-Time Chat Dashboard

Live view

Monitor site visitor activity, chat history and agent performance in real time to optimize support.

Built for Scale

Unified support

As part of an omnichannel support platform, Live Chat integrates with the Capacity Helpdesk and Knowledge Base for a unified support experience.

Trusted by 20,000+ organizations

![OrthoBanc](data:image/svg+xml;base64,PHN2ZyB2aWV3Qm94PSIwIDAgMjMzIDQ2IiB3aWR0aD0iMjMzIiBoZWlnaHQ9IjQ2IiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==