Resources - Capacity

Fragmented AI, Frustrated Customers: Understanding the Hidden Cost of Disconnected AI

by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Sep 22, 2026

AI is Here, Now What? A Practical Guide for Executive Leadership

by [Alexa Schmitt Bugler](/content/author/alexa-bugler/ "Posts by Alexa Schmitt Bugler"/index.html) | Mar 31, 2026

AI at Work: a Look Inside Johnsonville’s Approach

by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Aug 12, 2025

From Clicks to Customers: How Culligan Generated $250K with SMS Virtual Agents in 30 Days

by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | May 22, 2025

SMS has generated new revenue in just 30 days for our customer Culligan. Watch our recent conversation with Iqbal Brainch, VP of Marketing and Digital at Culligan, to learn how Culligan is creating revenue, converting more customers, and increasing brand awareness...

Everyone is selling AI. No one’s selling proof that it works.

by [marketing team](/content/author/capacity_marketing/ "Posts by marketing team"/index.html) | Jul 29, 2026

Building Better CX: Capacity’s 2026 Roadmap

by [Alexa Schmitt Bugler](/content/author/alexa-bugler/ "Posts by Alexa Schmitt Bugler"/index.html) | Mar 31, 2026

Smarter Voice, Better CX: Cost-Saving Innovation with Capacity

by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Jul 10, 2025

Use automation to transform your contact center with Voice Virtual Agents! Watch Capacity CEO and Co-founder David Karandish showcase a first look at our enhanced Voice capabilities, which use best-in-class AI across channels to reduce costs and boost satisfaction....

Unlocking Conversation Intelligence for Smarter Support

by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Jun 8, 2026

From Vision to Value: Identifying AI Opportunities That Drive Real Impact

by [Alexa Schmitt Bugler](/content/author/alexa-bugler/ "Posts by Alexa Schmitt Bugler"/index.html) | Nov 3, 2025

Smarter Coaching, Better Results: How AI is Transforming Agent Performance in the Contact Center

by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Jun 17, 2025