### Fragmented AI, Frustrated Customers: Understanding the Hidden Cost of Disconnected AI
by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Sep 22, 2026

### AI is Here, Now What? A Practical Guide for Executive Leadership
by [Alexa Schmitt Bugler](/content/author/alexa-bugler/ "Posts by Alexa Schmitt Bugler"/index.html) | Mar 31, 2026

### AI at Work: a Look Inside Johnsonville’s Approach
by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Aug 12, 2025

### From Clicks to Customers: How Culligan Generated $250K with SMS Virtual Agents in 30 Days
by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | May 22, 2025

SMS has generated new revenue in just 30 days for our customer Culligan. Watch our recent conversation with Iqbal Brainch, VP of Marketing and Digital at Culligan, to learn how Culligan is creating revenue, converting more customers, and increasing brand awareness...

### Everyone is selling AI. No one’s selling proof that it works.
by [marketing team](/content/author/capacity_marketing/ "Posts by marketing team"/index.html) | Jul 29, 2026

### Building Better CX: Capacity’s 2026 Roadmap
by [Alexa Schmitt Bugler](/content/author/alexa-bugler/ "Posts by Alexa Schmitt Bugler"/index.html) | Mar 31, 2026

### Smarter Voice, Better CX: Cost-Saving Innovation with Capacity
by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Jul 10, 2025

Use automation to transform your contact center with Voice Virtual Agents! Watch Capacity CEO and Co-founder David Karandish showcase a first look at our enhanced Voice capabilities, which use best-in-class AI across channels to reduce costs and boost satisfaction....

### Unlocking Conversation Intelligence for Smarter Support
by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Jun 8, 2026

### From Vision to Value: Identifying AI Opportunities That Drive Real Impact
by [Alexa Schmitt Bugler](/content/author/alexa-bugler/ "Posts by Alexa Schmitt Bugler"/index.html) | Nov 3, 2025

### Smarter Coaching, Better Results: How AI is Transforming Agent Performance in the Contact Center
by [Team Capacity](/content/author/teamcapacity/ "Posts by Team Capacity"/index.html) | Jun 17, 2025